Return Policy

Standard Refund Policy: Effective April 21st-August 12th: Summer Term Course Materials and Textbook Rentals are returnable 7 days from the start of the course. All other items are returnable within 14 days of purchase with original receipt and in its original condition.

All items must come with a sales receipt and in resalable (original) condition. Exceptions to the policy include: Access codes, Special orders, Opened items/packages, Sale items, computer hardware, prepaid gift cards, and items that cannot be returned for health reasons (including lab supplies, swimwear, under garments and headphones).

Computer software: Unopened - may be returned for refund or exchange within 14 days of purchase, with receipt; opened - may be exchanged for the same item within 14 days, with receipt. Please check your computer system or printer requirements before opening merchandise.

Exceptions: No refunds on rental books; special orders; computer products; CDs, opened packages including custom course materials, access codes, headphones, sale items (final sale), medical equipment, lab coats, dissecting kits, safety eyewear/goggles, gift cards, umbrellas, food, drinks, underwear, magazines and swimwear.

 

UBC Extended Return Policy: Effective August 13, 2017 - September 9, 2017 (September 8 for Okanagan Campus). Course Materials and Textbook Rentals are returnable up to September 23rd 2017. All other items are returnable within 14 days of purchase with original receipt and in its original condition School Supplies purchased for student’s use are PST exempt Exceptions: FINAL SALE on the following: Access codes, Special orders, Opened items/packages, Sale items, computer hardware, prepaid gift cards, and items that cannot be returned for health reasons.